Common Errors and Troubleshooting

Understand frequent issues that might occur.

• Why does my Omnitracs-connected fleet's location update every 4–5 minutes instead of every minute?
• Some vehicles from a carrier are missing but others are showing correctly. Why?
• What is an execution and what does execution.failed mean?
• Why is my carrier's Isaac connection showing "insufficient scope"?
• Why is my carrier's HOS data returning a 403 "insufficient_scope" error?
• Why is a vehicle showing the same location for many hours?
• A carrier shows as connected but no data is flowing. What should I check?
• A carrier's ELD was working before but stopped. What happened?