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A carrier's ELD was working before but stopped. What happened?

Resolve stale connections by re-authenticating the carrier’s TSP account.

The most likely cause is that the connection has staled. This happens when:

  • The carrier changed their TSP password.
  • The TSP expired the session or revoked the API access token.
  • The carrier's TSP account permissions were changed.

The fix is for the carrier to re-authenticate using their original magic link. If the original link has expired, you can refresh it by calling the Create Invitation API with the same fleet_ref. See article 1.5.

If re-authentication does not resolve the issue, submit a ticket with the fleet ID and the name of the TSP.