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Why is a vehicle showing the same location for many hours?

Troubleshoot stale vehicle locations caused by parked assets or stale connections.

There are two common causes:

  • The vehicle is parked. Several TSPs, including Motive, stop sending location updates when a vehicle is not moving. The last recorded coordinates remain in the system until the vehicle is in motion again. This is expected behavior.
  • The connection has staled. If the carrier's credentials have expired, Catena stops receiving fresh data. Check whether a connection.staled event was fired for this fleet. See article 3.6 for resolution steps.

If neither of the above applies and multiple vehicles from the same carrier are affected simultaneously, there may be an issue on the TSP's side. Check the TSP's status page and submit a support ticket if the issue is widespread.