ELD / TSP Onboarding

Answers to common questions about carriers connecting their ELD/TSP accounts.

• Can Catena integrate with Garmin ELD?
• Are you integrated with Trucking Office ELD?
• Which ELD providers require pass-through charges, and what does that mean?
• Can I white-label the Catena Connect experience with my own branding?
• Why is my carrier's Trimble connection failing? What do they need before onboarding?
• Can I control which of my carrier's vehicles are shared?
• Can my carrier connect more than one ELD provider?
• Can I complete the ELD connection on behalf of my carrier?
• What is a magic link and how does my carrier use it?
• My carrier's invitation link has expired. Can I resend it?
• What Samsara account role does my carrier need to connect to Catena?
• Why is my carrier seeing "Unauthorized. Failed to authenticate with TSP. Please check if the provided credentials are correct."?
• How do my carriers connect their ELDs to the platform?
• If my carrier needs to re-onboard, what do I do?
• What happens if my carrier declines the invitation?