What Samsara account role does my carrier need to connect to Catena?
Ensure the right Samsara admin role is in place before authorizing a data connection.
Your carrier's Samsara account must have either Full Admin or Standard Admin role in order to authorize the data connection. Accounts with lower roles (such as read-only) will fail during the connection step with an authorization error.
To check or update their role, the carrier should log into their Samsara dashboard and navigate to account settings. They can also ask their fleet's Samsara administrator to update the role before attempting to connect again.
Samsara's documentation on administrative roles is available at kb.samsara.com (login required).