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Some vehicles from a carrier are missing but others are showing correctly. Why?

Troubleshoot missing vehicles caused by identifier, timing, or TSP access issues.

This can happen for several reasons:

  • The missing vehicles have null or missing identifiers in the TSP's system. If a vehicle number or VIN is null in the TSP, Catena may not be able to pull location or other data for that vehicle.
  • The vehicles were added to the TSP account after the initial connection was established. Catena typically picks up new vehicles on the next polling cycle, but there can be a delay.
  • The vehicles are associated with a different sub-account or group in the TSP that the connecting user does not have access to.

Submit a support ticket with the fleet ID and example vehicle IDs that are missing so the team can investigate the specific records.