My carrier's invitation link has expired. Can I resend it?
Refresh an expired invitation by regenerating it with the same fleet_ref.
Yes. You can refresh an expired invitation by calling the Create Invitation API endpoint again with the same fleet_ref. The Catena API automatically detects that an invitation already exists for that fleet_ref, extends the expiration, and returns the refreshed invitation with a 200 status code. There is no limit on how many times an invitation can be refreshed.
The new magic link should then be shared with your carrier so they can complete the onboarding flow. No action is needed from Catena support.
Note: If you do not have API access to regenerate links, submit a request at support.catenaclearing.io and the team can refresh it for you.