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A carrier shows as connected but no data is flowing. What should I check?

Troubleshoot delayed or missing fleet data after a successful connection.

First, confirm the fleet's connection status by checking whether any execution.failed or connection.staled events have fired.

Common causes:

  • The connection was established but the carrier's TSP credentials had limited scopes, so vehicle or driver records are not being returned.
  • There is a polling delay for new connections. After initial connection, it can take a few minutes before the first data appears.
  • The account was previously connected on the legacy platform and is being re-established. There can be brief delays during migration.

If more than 15 minutes pass after a successful connection and no data has appeared, contact support with the fleet ID and connection ID.